Frequently Asked Questions
the first steps
Seeking psychological support may feel overwhelming and anxiety-inducing for some individuals. My aim is to facilitate this process and make it as uncomplicated and clear for you as I can.
Frequently Asked Questions
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How much do the sessions cost?
The fee for a standard, 1-hour consultation is $240. A concession rate may be applicable to clients with a Healthcare Card or those experiencing financial hardship.
Please enquire with reception staff for more information.
Can I claim a Medicare rebate?
If you have a valid referral and Mental Health Care Plan from your GP, you can claim a Medicare rebate for your session. The Medicare rebate for psychology sessions is currently $101.55.
Under Medicare’s Better Access to Mental Health Initiative, you can claim the Medicare rebate for an initial six sessions of psychological treatment. If you require more than six sessions, you can request a re-referral from your GP. This re-referral will allow you to claim the Medicare rebate for a further four sessions, which amounts to a maximum of ten rebates/visits per calendar year.
Can I use Private Health Insurance?
What is your cancellation policy?
If you need to cancel or reschedule your appointment for any reason, we do require at least 24-hour notice. This provides reception staff with enough time to offer the appointment to other clients who may be on a waiting list.
Cancelling on the day of the appointment or failing to attend may result in a cancellation fee.
The cancellation fee is the full amount of the session fee; however, it is not possible to claim this on Medicare.
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What payment methods do you offer?
How many appointments will I need?
What can I expect at the first session?
It is recommended that you arrive to your session 5-10 mins early to allow enough time to find a car park and complete some initial paperwork. There is limited car parking on site.
You can expect to be greeted by friendly reception staff who will ask you to complete an intake and consent form. Michelle will come out to greet you and bring you into the consultation room.
After some initial house-keeping items, Michelle will gently guide you through a series of questions designed to help her understand your needs more fully. She may also ask you to complete some online questionnaires that measure various symptoms such as mood, trauma, or other behaviours of concern.
This initial interview and the questionnaires assist in the development of a treatment plan which will be discussed with you.
Do you offer telehealth services?
Nothing ever goes away until it teaches us what we need to know
– Pema Chodron
Let’s Work together
Psychology Services
